About Us & Your Order
Founded in 2000, The Big Draw is a visual literacy charity that promotes the universal language of drawing as a tool for learning, expression and invention. The charity leads a diverse programme of advocacy, empowerment and engagement, and is the founder and driving force behind The Big Draw Festival – the world’s biggest celebration of drawing. The Big Draw manages collaborative research projects, campaigns and educational conferences on visual literacy, digital technology and STEAM. The charity supports professional and emerging artists through its national contemporary art prize, The John Ruskin Prize and exhibition, and through events, awards, and competitions and creates platforms for each and everyone who wants to draw.
PLEASE NOTE THAT DUE TO COVID-19, OUR ONLINE STORE WAS CLOSED FROM TUESDAY 17TH MARCH. WE ARE DISPATCHING ORDERS, HOWEVER PLEASE DO EXPECT A LONGER LEADTIME. DUE TO GOVERNMENT ADVICE, WE ARE NOT TRAVELLING UNLESS NECESSARY TO OUR OFFICE, THEREFORE WE WILL BE ASSESSING THE SITUATION AND MAKE FURTHER DECISIONS REGARDING POTENTIAL DELIVERY DATES. WE WILL INFORM YOU OF A DELIVERY DATE VIA EMAIL, HOWEVER IT MAY TAKE UP TO 3-4 WEEKS FOR AN ITEM TO BE DELIVERED.
The Big Draw Shop allows you to click on any item, amend quantities and add to your cart your chosen product(s) for review and confirmation. Once you’ve made an order, you’ll be provided with an order number and a confirmation email. Payments will be processed in GBP.
As a small team, we try to handle orders as quickly as possible, however if there are any unforeseen delays, you will be notified within 24-48 hours of placing your order.Our postal days are every Tuesday. Please see estimated delivery times below from the date of posting;
Up to 3-5 working days for delivery
Up to 5-14 working days for delivery
Rest of the World
Up to 7-21 working days for delivery
If you are not fully satisfied with your purchase, you may return your item to us within 28 days of receipt, provided the item is in it’s original condition with labels/packaging intact. Once items are returned to us, you will be entitled to receive a refund.
If you have purchased a ticket to a Sketch Crawl or another Big Draw event run by us then we unfortunately can not give you a refund if you have changed your mind or are unable to attend.
Please contact us to receive a returns form at firstname.lastname@example.org. You’ll be given our returns address so please send your item using a recorded delivery service to ensure it gets sent to us. Please also make sure you retain your proof of postage.
If you have any questions, please get in touch with us at email@example.com or call us on 020 3758 4118